Absolutely ridiculous. I purchased 3 tickets sitting in the parking lot of Crystal Lake and I’ve never received an email, a confirmation, code, etc etc... and because I didn’t sign up for an account (because your system did not force me to nor advise me I MUST have an account), I can’t access my tickets. Then, throw insult to injury in when I did try to make an account, it says there’s already an account under that email. So, naturally, I go to reset my password and I finally get a message that says “ you will receive instructions on how to reset your password in a few minutes”; that was an hour ago. So, I’m sitting in my car, trying to reach someone at THEGOTSPOT and can’t seem to find a phone number, chat, or any other attempt to contact customer service other than emailing bc you say “it’s the fastest way to get in touch”. This is a nightmare after the completely insane week I’ve had and all I wanted to do was finally take my son and his 14 yr old cousin swimming to have some fun and get away from the insanity. Apparently that’s not going to happen unless somehow someone magically sees my comment or email. Thanks GOTSPOT for being absolutely useless.

Amanda the email you provided to us has returned our reply as undeliverable multiple times. This is the source of your problem.